Q & A

I LOVE THE ‘NATURAL’ (WOOD) LOOK, BUT DO ASSEMBLIT PENDANT LIGHTS COME IN OTHER COLOURS?

Yes, apart from the popular options of black and white, we also offer a beautiful range of ‘metallic’ colours which include, silver, rose gold, copper and a rich ‘chocolate shimmer’. If you’re after something a little more neutral, we offer an ‘Antique White’ or a ‘Mahogany’ stain as well. All our colour variations are available on our product pages.

WE HAVE A LARGE DOUBLE VOLUME AREA TO FILL – DO YOUR WOODEN PENDANT LIGHTS COME IN LARGER SIZES?

We have been working hard at redesigning some of our creations to stretch to their size capacity. In the Southern Suburbs range we have now added “medium” and “large” versions, to the smaller “standard” version of The Claremont, The Hout Bay and The Tokai. We also now offer larger versions of The Malbec, The Merlot and The Sauvignon in our Vineyard Range, and dropped down a size on these designs too – covering all bases. We also offer size options within our new Floral and Zodiac ranges. All our relevant size variations are available on our product pages. If you’re still not seeing a size option that suits you, please email us your requirements and we will see if we can make it happen!

HOW LONG WILL MY ORDER TAKE TO GET TO ME?

Most of our wooden pendant lights are cut to order and will take 2-3 days to process. We use FEDEX’s standard delivery service which will take a further 48-72 hours depending on how far out of Cape Town you are. Our overseas customers will need to contact us for a shipment quote and delivery timeline.

I LIVE OUTSIDE OF SOUTH AFRICA, CAN I STILL BUY ASSEMBLIT PENDANT LIGHTS ONLINE?

Yes. As our lights are flatpacked and lightweight, sending overseas is not a problem. You will, however, need to contact us to arrange payment and shipment options.

 

DOES THE ELECTRICAL CORDSET ACCOMPANY MY ASSEMBLIT PENDANT LIGHT FITTING?

Yes. However, our core business is the design and manufacture of the wooden pendant light fitting. In order to keep our prices as affordable as possible for our customers, we provide a basic off-the-shelf cordset with E27 (screw) bulb attachment and ceiling cup which is included in your package (choice of black or white). Please note you DO NOT HAVE TO USE the cordset supplied – you can use your existing cordset (simply replace the light fitting) and there are many options at lighting stores. If you are looking for a different colour, texture, quality, etc.  Creative Cables have a phenomenal range.

IS A BULB INCLUDED?

No. Due to the fragility of the item, a bulb is not included. Most lighting stores and some homeware shops stock those ‘funky filament’ light bulbs, here’s a link to Mr Price Home .

IS IT DIFFICULT TO ASSEMBLE MY ASSEMBLIT PENDANT?

Our pendants are designed with a groove-slot system for easy self-assemble. Most of our designs are pretty straightforward, some more complex designs may require a little more thought. The nature of wood also means some pieces may vary in tightness while assembling, and the painted versions may also require a little more ‘effort’ when assembling as they may be tighter to fit together. But all in all, our pendant lights are fairly simple to put together, especially once you get the hang of it. Instructions are included and we’re just a phone call away if you require assistance. 2 spare horizontal pieces are included in your package in the rare case of breakage.

WHAT DO I DO IF MY ASSEMBLIT PENDANT LIGHT IS BROKEN?

Please contact us within 7 working days and we will gladly assist in replacing your order.